Shipping Policy

PROCESSING TIME

Please allow 1-2 business days before your order is processed and labeled for shipment. We do not ship over the weekend. Orders placed on Friday or during holidays will be processed on the next business day.

USA SHIPMENTS

We ship all orders within the United States by USPS.

We use USPS for shipping on U.S. Territories, such as Guam, Federated States of Micronesia, Palau, Virgin Islands, Northern Mariana Islands, Marshall Islands, American Samoa, and Puerto Rico.

INTERNATIONAL SHIPMENTS

All international shipments have the option to use USPS or UPS.

USPS International First-Class shipping has NO specified transit time and cannot be tracked beyond the United States. Once choosing this rate of shipment you agree to all of these terms. By choosing USPS First Class Mail as your shipping method, you agree to accept full responsibility if your package is lost during transit.

CLIMATE SHIPPING NOTICE

In warmer climate, all butters may arrive to you melted. This does not affect the quality of the butter, only its appearance. You may use it as is or stick it into the refrigerator to harden it.

During colder seasons semi-solid oils will arrive to you in solid form. This is the natural state of the oil and there is nothing wrong. When you are ready to use it, stick the bottle into warm water until it softens or store it in a warmer area.

DAMAGE CLAIMS

Please inspect the package upon arrival. If there is visible damage to the boxes, report it directly to the shipping service. Leave the box and its contents as is, save all of the packaging material, contact the shipping courier to arrange an inspection of your package, and contact us so that we may assist with your claim.

MISSING OR INCORRECT ITEMS

Please contact us for items that are missing or incorrect within 5 business days of receiving your package. Do not open any product(s) that you have received in error. We may ask you to return the item(s).